Privacy Policy

Last Updated: 09/17/2024

1. Application of this Privacy Policy

This Privacy Policy describes how Motor Medicine LLC treats personal information we collect from or about you both offline and, on the websites, and apps where this Privacy Policy is located or referenced (collectively, “websites”).

If you are a California resident, see Section 7 for information provided pursuant to the California Consumer Privacy Act, including how to request that we not “sell” or “share” your personal information by clicking

We collect information from and about you in various ways online and offline.

Motor Medicine LLC (and those who perform services for us online and offline) collect, receive, and develop several categories of personal information about you depending on the nature of your interactions with us, including:

Identifiers and contact information; Demographic Information. For example, we might collect your name, phone number, email address and social media information. We will collect your usernames and password information if you create an account on our website as well as personal and information you submit to make an appointment. If you visit our physical locations for goods or services, we may collect your government issued identification, such as your driver’s license, and other information from automotive title, registration or insurance documents. We may also collect your zip code and information like your gender and age.

Vehicle information. If you are visiting an automotive service center in person or request service for your car, we may collect information about your vehicle, like the VIN number, make, model and year, mileage, condition and any other information about your vehicle relevant to your service.

Information you submit or post. For example, we collect the information that you provide when you contact us, complete surveys, make posts, respond to emails, communication sent through chat, text (SMS) or other channels, if any, and the information you provide when you register with us.

Device, internet, and network activity information. When you use our website, we may collect information about the browser you are using and your IP address. We might look at what site you came from, or what site you visit when you leave us. We (and other parties we work with) may collect usage and interaction information when you visit our website (such as your mouse movements, screen captures, what areas of the website you visit and for how long, what search terms or other data you enter, the pages, products or content or links you view, your navigation through, to and away from our website and what you click on). We may also collect information about how you interact with the emails, text (SMS) and chat messages and other communications we or our vendors send to you, such as whether and when you opened a message or clicked on any content within the message. We might also collect device identifiers.

Location information. This may include your precise location. We may collect this using different types of technologies, including GPS and Wi-Fi.

Commercial and preference information. We collect information about your purchase history and your response to our promotional activities.

Payment information. We collect your credit card and other payment card details in a tokenized format and bank account information if you make a purchase or apply for a credit line.

Audio/Visual information. When you visit our facilities, we may capture or collect photographs and record audio and video (including using CCTV cameras and other technologies). We may also record audio during customer service calls.,

2. How We Use Information

We use information as described in this Privacy Policy.

We use information to provide services, fulfill orders and process transactions.

We use data you provide to evaluate, study, innovate, and enhance our offerings. Your information may help us refine our website, services, and products. Furthermore, we could utilize your details to customize your interaction with us and our services and for research and development purposes.

We use information you provide to assist you and address your questions and concerns. For instance, we may use this data to remind you of appointments or upcoming payments.

We use data for security and safety purposes. Your information might be used to safeguard our organization or other customers or to defend our websites and services from bad actors, cyber threats or fraudulent transactions.

We use the data you provide for marketing and promotional activities. For instance, we may share details regarding our products, services, and promotions with you. We could also use your information to present advertisements to you about products, services, and special deals. For the avoidance of doubt, we will not send you promotional messages by text message unless you opt-in to such messages, and you will be afforded an opportunity to unsubscribe at any time. We may inform you about new features or updates or to deliver updates, newsletters and promotional materials.

We utilize data to fulfill our responsibilities, manage our online and offline services and carry out administrative functions. For instance, we use information for website administration tasks like troubleshooting, data evaluation, and testing.

We use information to verify requests made pursuant to this Privacy Policy and for other verification purposes (ie, we will use your data to verify requests from you). The verification process and information used varies based on the request.

We use information to communicate with you. For example, we will communicate with you about your account or our relationship. We may contact you about your feedback. We might also contact you about this Privacy Policy or our website Terms.

We use information as otherwise permitted by law or as we may notify you from time to time.

3. We collect information in different ways

We and our partners collect information about you directly and indirectly from various sources:

From you Directly. We collect information from you when you register with us, sign up for online services, or sign up for newsletters and promotions. We also collect information if you make a purchase or contact us.

From your Devices. We use tracking tools like cookies, web beacons, pixels, tags, and other technologies. We do this on our websites, services, ads, and in emails that we or our partners send to you. We collect information about users over time when you use our website and online services. We and our partners may also embed technologies (which may include web beacons, tags, and pixels) in the emails and other communications we or our partners send to you to help us understand how you interact with those messages, such as whether and when you opened a message or clicked on any content within the message.

From others. Other parties may give us personal information about you. These other parties might also include business and marketing partners. We and our partners may also purchase information from data providers.

Combining Data Sources. We combine information that we have collected offline with information we collect online. We may combine information we get from another party with information we already have. We may also aggregate your information with other consumers’ information to understand preferences and trends over time. To fulfill or meet the reason for which the information is provided. For example, we use information to ensure appointments are kept and products ordered are available.

4. Sharing Information with Third Parties

We may disclose information to third parties in the following circumstances:

Affiliates and subsidiaries. We may disclose personal information about you to our affiliates and subsidiaries pursuant to the purposes described above in Section 2 (“How We Use Information”).

Other users. Any personal information that you voluntarily choose to include on or through the website or our online services will be available to our authorized employees who interact with the website and online services.

Vendors and service providers. We work with third party service providers to provide online services such as website or application development and hosting, maintenance, credit card processing, research and analytics, marketing, customer support and data enrichment and other services for us pursuant to the purposes described above in Section 2 (“How We Use Information”). These third parties may have access to or process your personal information as part of providing those services for us. As a condition to providing your information to them, we limit the information provided to these service providers to that which is necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information.

Advertising and marketing partners. We may share your personal information with our third-party advertising partners to provide ads that we think may interest you. However, mobile information collected for text (SMS) communications will not be shared or sold to third parties or affiliates for marketing purposes.

To comply with legal obligations. We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws (such as U.S. copyright law), in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.

To protect and enforce our rights. We also reserve the right to disclose your information in order to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the website and online services and any facilities or equipment used to make them available, or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.

In case of merger, sale, or other asset transfer. Information about our customer, including personal information, may be disclosed and otherwise transferred to an acquirer, or successor or assignee as part of any potential or actual merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

With your consent. We also may disclose your personal information as described at the time the information is collected, or in any other manner to which you consent, or as otherwise required or permitted by law.

5. Your Choices About How We Use Your Information

You can opt out of receiving our marketing emails by following instructions in any promotional message you get from us.

You can opt out of receiving promotional text messages by replying “STOP” to any message you receive.

Even if you opt out of getting marketing/promotional messages, we will still send you transactional messages. These include responses to your questions. It may take up to ten (10) business days to process email unsubscription requests.

6. Not For Children

Our website is meant for use by adults and children may not use our website or services.. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us at motormedicine.co@protonmail.com. You can also write to us at the address listed at the end of this Privacy Policy. Please mark your inquiries “COPPA Information Request.” Parents can learn more about how to protect children's privacy on-line on the

7. Your California Privacy Rights

If you reside in California, you have the right to ask us one time each year if we have disclosed your personal information with third parties for their direct marketing purposes. To make a request, please call us or write to us at the address listed below. Indicate that you are a California resident making a “Shine the Light” inquiry.

PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in this Privacy Policy and applies solely to residents of the State of California (“consumers” or “you”).

I. Personal Information We Collect

The chart below contains the categories of personal information we generally collect about consumers, along with examples of data we may collect. Some personal information included in a category may overlap with other categories. See Section 1 for additional details.

A. Identifiers.

A name, street address, including city, state and zip code, telephone number, Internet Protocol address (IP address), email address, account name, vehicle information such as VIN number, year, make, model, mileage, and condition.

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, credit card number, debit card number, or other financial information, insurance policy number, physical characteristics and identification card numbers. Some personal information included in this category may overlap with other categories.

C. Protected classification characteristics under California or federal law.

Age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression), pregnancy or childbirth history and related medical conditions, sexual orientation, veteran or military status, genetic information (including familial genetic information).

D. Commercial information.

Records of vehicles, tires, and other personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies including your preferences when using our products and services.

E. Internet or other similar network activity.

Browsing history, search history, device identifiers, information on a consumer's interaction with a website, application, or advertisement.

Information about the website you came from, or what site you visit when you leave us. Page interaction information and other electronic communication and content from your use of the website (such as content entry, mouse movements, screen captures, what areas of the website you visit and for how long, and what products or content or links you view and click on), and methods used to browse away from the page. Information about how you interact with the emails and other communications we or our vendors send to you, such as whether and when you opened a message or clicked on any content within the message.

F. Geolocation data.

Physical location data such as zip code, postal code, or IP address. Travel-related data about your vehicle, and movement data.

G. Audio/Visual data.

Audio (e.g., recordings of customer service calls) and visual (e.g., photographs or video recordings at our facilities) recordings.

H. Professional or employment-related information.

Current or past job history, experience or performance evaluations, and other career-related information when you apply for a job with us. Professional information you disclose to obtain certain services.

I. Education Information.

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

J. Inferences drawn from other personal information.

Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

K. Sensitive personal information.

Government identification cards such as a driver’s license, passport number or state identification card; precise geolocation data; and citizenship status, race, ethnicity, religion, or trade union membership.

L. Personal information you submit.

We collect any information you provide when you contact us (such as by email, phone, fax, mail, or online) or post content on our website.

II. The Sources of the Personal Information We Collect

We obtain the categories of personal information described above from the categories of sources described in Section 2.

III. How We Use the Personal Information We Collect

There are several business or commercial reasons why we collect personal information. We may collect the categories of personal information described above for the business and commercial purposes described in Section 2.

IV. The Disclosures of Personal Information

In the preceding twelve (12) months, we may disclose each of the above categories of personal information for the business and commercial purposes described in this Privacy Policy to the extent permitted by applicable law to the categories of third parties as described in Section 4 of this Privacy Policy. We may “sell” or “share” categories of personal information during that period, including: Identifiers; customer records; characteristics of protected classifications under California or federal law; commercial information; professional or employment information; education information; Internet or other electronic network activity; geolocation data; and inferences. We may “sell” or “share” these categories of personal information to or with the categories of third parties described in Section 2 of this Privacy Policy for the commercial or business purposes described in Section 1. For purposes of this Section, “sell” means the sale of your personal information to a third party for monetary or other valuable consideration and “share” means the disclosure of your personal information for cross-context behavioral advertising purposes, subject to certain exceptions set forth in applicable California law.

V. How to Exercise Your California Rights

If you reside in California, you can make the following specific requests with respect to your personal information in accordance with applicable law:

Access/Right to Know – You have the right to request that we disclose to you the categories of personal information we collected about you; the categories of sources for the personal information we collected about you; the categories of personal information we sold or disclosed; our business or commercial purpose for collecting, selling or sharing that personal information; the categories of third parties with whom we disclosed that personal information; and the specific pieces of personal information we collected about you.
Deletion Right – You have the right to request that we delete your personal information that we have about you, subject to certain exceptions.
Correction – You can request that we correct inaccurate personal information that we maintain about you.
Limit Use/Disclosure of Sensitive Personal Information – You can request that we limit the use or disclosure of your sensitive personal information, subject to certain exceptions.
Do Not Sell or Share My Personal Information – You can request to opt-out of the sharing of your personal information by emailing us at motormedicine.co@protonmail.com. We will not discriminate against you for exercising any of these California privacy rights.

California residents may submit a request by emailing us at motormedicine.co@protonmail.com. We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate customer requests.

We will take reasonable steps to verify your identity prior to responding to certain of your requests. The verification steps will vary depending on the sensitivity of the personal information and whether you have an account with us.

You may designate an agent to submit a consumer request on your behalf. However, you must provide the agent written permission authorizing the agent to submit the request on your behalf. The agent must also verify their identity with us directly before we will provide your information, unless prohibited by applicable law.

An authorized agent must provide the required proof or we may deny the request. Additionally, the request must provide sufficient information that allows us reasonably to verify your or an authorized representative’s identity. It must also describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We keep personal information as long as it is necessary or relevant for the practices described in this Privacy Policy, including, for example, for legal compliance, dispute resolution, contract enforcement, backup, archival, and other internal operations purposes. We also keep information as otherwise required or permitted by law.

8. Nevada Privacy Rights

If you are a Nevada resident, you can request that we not “sell” your “covered information” (as defined in applicable Nevada law). To make a request, email us at motormedicine.co@protonmail.com with the subject line “Nevada Do Not Sell Request."

9. Your Colorado, Connecticut, and Virginia Privacy Rights

This Section supplements the information contained in this Privacy Policy and applies solely to residents of Colorado, Connecticut, or Virginia. If you are a resident of Colorado, Connecticut, or Virginia, you may make the following requests with respect to your personal data in accordance with applicable law, and subject to exceptions set forth in such applicable laws:

Confirmation/Access: You can request to confirm whether we process your personal data. Subject to certain exceptions, you can also request a copy of your personal data.

Deletion: You can request that we delete your personal data.

Correction: You can request that we correct inaccurate personal data we maintain about you.

Opt-Out of Targeted Advertising: We may use personal data obtained from or in connection with your activities across unaffiliated sites to send more relevant advertising to you. You can request that we stop using your personal data for such targeted advertising.

Opt-Out of Sale: You can request to opt-out of the “sale” (as defined in applicable state law) of your personal information to a third party.

To exercise your privacy rights, please submit a request by emailing us at motormedicine.co@protonmail.com. We will take reasonable steps to verify your identity prior to responding to certain of your requests. The verification steps will vary depending on the sensitivity of the personal information and whether you have an account with us.

We may “sell” or process for targeted advertising certain of the categories of personal information in Section 1, including: identifiers; contact information; vehicle information; information you submit; demographic data; device and internet activity data; employment and education related data; location data; commercial preferences and inferences. We may “sell” these categories of personal information to or with the categories of third parties described in Section 4 of this Privacy Policy. For purposes of this Section, “sell” means the sale of your personal information to a third party for monetary or other valuable consideration, subject to certain exceptions set forth in applicable Colorado or Connecticut law.

If you are a resident of Colorado or Connecticut, you may designate an agent to submit an Opt-out of Sale or Opt-out of Targeted Advertising request on your behalf. Proof to verify your identity and the authorized agent’s authority to submit requests on your behalf is required, or we may deny the request.

From time to time, we or our vendors on our behalf may collect personal information in connection with a promotion, offer, program, discount or other benefits. We or our vendors may disclose such personal information to the categories of third parties described in Section 4 of this Privacy Policy.

10. We store information in the United States

Information we maintain will be stored in the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This website is intended for the United States only and is subject to United States law, which may not afford the same level of protection as those in your country.

11. We may link to Third Party Services

If you click on a third-party link, you will be taken to a service or platform we do not control. This Privacy Policy does not apply to the privacy practices of that service or platform. Read other companies’ privacy policies carefully. We are not responsible for these third parties or their practices.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data subject rights, please email us at motormedicine.co@protonmail.com.

You can also write to us with any privacy request or call us at:

Motor Medicine LLC

4381 South Billings Circle, Aurora, CO 80015

(720) 515-6734

13. Updating this Privacy Policy

From time to time we may change our privacy policies. We will notify you of any changes to this Privacy Policy by posting an updated copy on our website and any other means required by law. Please check our website periodically for updates.